RETURNS & EXCHANGES

RETURNS DURING THE COVID-19 PANDEMIC

Whilst we remain in a period of uncertainty globally relating to Covid-19 we are showing flexibility to any customers struggling to get to a post-office or post-box owing to self-isolation, post office closures or for any other reasons.

If you are planning to return an item but expect it may fall outside of our returns window please let us know in advance of the delay (i.e. within the 14 day window) by emailing us on hello@deakinandblue.com or giving us a quick call on 020 3292 0586 and we will extend the returns window for you. 

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We hope that you will love your new swimwear.

If for whatever reason your order isn’t suitable we are happy to refund or exchange any items you have purchased within 14 days of you receiving your order. 

Please note we can only accept returned items that are unworn with swing tickets still attached. We cannot accept items that have been worn (even briefly) in water.

Items that are returned more than 14 days after your order was delivered will be exchanged for a credit note for our store. 

RETURNS FROM THE UK

We offer free UK Delivery (on orders over £100) and free Returns so that you can try our garments in the comfort of your own home at no cost to you.

To return your purchase from within the UK:

• Pop the item(s) you want to return back in the original box along with your completed returns form including details of any exchanges you want to make. If you no longer have the form please add a note with your name and, if you have it, your order number. This helps us to know who the swimwear has come from.
• Attach the enclosed FreePost returns label to the front of your box and pop the box into your local post box.
• We recommend obtaining a postage receipt from the Post Office for your own peace of mind.

INTERNATIONAL RETURNS

For International Returns you are responsible for the cost of shipping.

To return your purchase from outside the UK:

• Please drop us an email on hello@deakinandblue.com to let us know that you are returning an item.
• Pop the unwanted item back in the original box along with your completed returns form. If you no longer have the form please add a note with your name and, if you have it, your order number. This helps us to know who the swimwear has come from.
• Post your parcel to Deakin and Blue, Westacott Rd, Barnstaple, EX32 8AW. UK.
• We recommend always obtaining a postage receipt for your own peace of mind.

Please note we cannot offer exchanges on international orders. Instead please re-order your preferred replacement style and we will dispatch that as soon as possible to you.

REFUNDS

Refunds will be credited back to the card used for the original purchase and a confirmation email will be sent to you once your refund has been processed.

Please note that it may take up to a further five working days for your bank to process the payment.

Any questions or want more information about our Returns and Exchanges policies? Get in touch via hello@deakinandblue.com.