RETURNS & EXCHANGES

We hope that you will love your new swimwear.

However, if you do not we are happy to refund or exchange any items you have purchased within 14 days of you receiving your order.

Please note we can only accept returned items that are unworn. We cannot accept items that have been worn (even briefly) in water.

 

RETURNS FROM THE UK

We are delighted to offer free UK Delivery and Returns so that you can try our garments in the comfort of your own home at no cost to you.

To return your item:

  • Email us on hello@deakinandblue.com to let us know what you are returning and to request a FreePost returns label. We'll email this to you within 48 hours.
  • Pop the item you want to return back in the original box along with your invoice. If you no longer have your invoice, simply add a note with your name and, if you have it, your order number. This helps us to know who the swimwear has come from!
  • Attach your FreePost returns label to the front of your box and pop the box into your local post box.
  • We recommend always obtaining a postage receipt which does mean queuing at a counter. This is not compulsory but can give you peace of mind.
  • Don't forget to let us know when you email if you would like to exchange your purchase for another size or product so we can get that out to you as soon as possible.

 

INTERNATIONAL RETURNS

To return your purchase from outside the UK:

  • Please drop us an email on hello@deakinandblue.com to let us know that you are returning an item. Don't forget to let us know if you want to exchange your purchase for another size or product, so that we can get that out to you as soon as possible.
  • Pop the unwanted item back in the original box along with your invoice. If you no longer have your invoice, simply add a note with your name and, if you have it, your order number. This helps us to know who the swimwear has come from!
  • Post your parcel to Deakin and Blue, 6 Dehavilland Studios, 20 Theydon Road, London, E5 9NY. UK. 
  • We recommend always obtaining a postage receipt.

 

 

REFUNDS

Refunds will be credited back to the card used for the original purchase and a confirmation email will be sent to you once your refund has been processed. Please note that it may take up to a further five working days for your bank to process the payment.

 

 

Any questions or want more information about our Returns and Exchanges policies? Get in touch via hello@deakinandblue.com.

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