FAQs

You asked, so we've answered. 

Everything you need to know about your Deakin and Blue swimwear - from sizing, returns, delivery, caring for your swimsuit and more. Got a question that we haven't answered here? Get in touch at hello@deakinandblue.com and we'll be more than happy to help.

 

Trying items on

Where can I try an item on?

At present all our swimwear is available to buy online and at our pop up events. We offer free delivery so you can try on in the comfort of your home (say goodbye to horrible fitting room lights!) and exchange your item for a different size if needed. We also attend a number of events every year where you will also be able to try items on. For our latest event schedule see our Events page.

 

Should I keep my underwear on when trying my swimsuit on the first time?

Yes please. We ask you to keep your underwear on when trying on your cossie the first time so that we can easily exchange it if the sizing isn't perfect.

 

My swimsuit made creaking noises when I tried it on, is that normal?

All our seams are double stitched to allow for a perfect fit when you try your swimsuit on. As a result your swimsuit or bikini may creak when you first try it on - don't panic! This isn't the suit ripping and is completely normal.

 

Sizing & Fit

I am between sizes, which one should I go for?

Ideally we'd like you to try both on to see which fits best as no two bodies are the same. However, if you are between sizes (for example between a 10 and a 12) then we'd recommend going up a size as our swimsuits can come up a little small.

 

Payment

What payment methods do you accept?

We accept payment on our website by Visa, Mastercard, American Express, Delta/Connect, Maestro and Paypal. We also accept payment with Deakin and Blue Gift Cards.

If you're buying from us at an event or pop up we also accept cash.

If you're having trouble with payment, please do give us a call and we can help take payment over the phone.

 

How do I redeem my gift voucher?

Redeem your Deakin and Blue Gift Voucher by entering the voucher code into the box indicated at the checkout.

 

Contacting Us

How do I contact Deakin and Blue?

You can contact us by email at hello@deakinandblue.com, by completing our contact form online or by giving us a call. We aim to respond to all email queries within 48 hours (and usually much quicker). We are also contactable via Facebook messenger and Instagram messenger.

 

What is your phone number?

We can be reached on 020 8108 5958.


How do I find out about jobs at Deakin and Blue?

If you are are interested in working at Deakin and Blue please forward your CV to rosie@deakinandblue.com. 

 

How do I find out about new products?

New products are added to our website on a regular basis. If you want to be kept informed of our new products, please sign up to our newsletter.

 

 

Delivery & Returns

Do you ship internationally?

We are delighted to ship all our swimwear worldwide for free. However, please be aware that an international shipment may be subject to customs duties and inspections. We recommend you contact your local customs office for further information as customs policies vary from country to country. More information about our delivery services can be found here.


How do I return an item?
We hope that you will love your new swimwear. However, if you do not we are happy to refund or exchange any items you have purchased within 14 days of you receiving your order. Please note we can only accept returned items that are unworn. We cannot accept items that have been worn (even briefly) in water. For more details on how to return your item please see our Returns policy.

What do I do if I think an item is faulty?
Firstly - we're really sorry to hear that. We never want you to receive a less than perfect item but these things can happen from time to time. If you receive an item that you believe is faulty please contact us via hello@deakinandblue.com and let us know what you think is wrong. We'll liaise with you to either repair or replace the item or, if we can't, we'll refund it in full. 

 

Washing your Swimwear

How do I wash my swimwear?

All our products have detailed washing guidelines on the labels and these can vary from product to product. Please do read these carefully before washing. As a rule we recommend washing on a low temperature (30') and hanging out to dry, rather than tumble drying. For more details on caring for your swimwear, please see our Garment Care page.

 

Fabric & Manufacturing 

Where are your swimsuits made?

We are delighted that all our swimwear is designed and manufactured in East London, UK. 

 

What are your swimsuits made of?

All our swimwear is made of bonded Lycra or lined, double sided Lycra. We select fabrics which offer durability, structure and support - as well as feeling comfortable on. We are proud that all of our pieces are made from a regenerated yarn made from recycled post-consumer waste materials, such as spent fishing nets. So when you buy a swimsuit from us, not only do you feel great but the oceans are getting cleaned up, too!

 

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